Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all bookings and payments made through the Rezora platform, operated by Rezora Services (Omirou 1, Xylotymbou-Larnaca 7510, Cyprus | VAT No: 00857316Z). We are committed to fair and transparent refund practices in compliance with Cyprus consumer protection law, EU Directive 2011/83/EU, and the requirements of our payment processors (Stripe).

2. Table Reservation Cancellations

3. Event & RSVP Payments

For special events (weddings, private dinners, ticketed nights) booked through Rezora:

• More than 14 days before the event: Full refund of the ticket or deposit amount, minus the platform fee.
• 7–14 days before the event: 50% refund of the ticket or deposit amount. Platform fee is non-refundable.
• Less than 7 days before the event: No refund, unless the event is cancelled by the organiser.
• Event cancelled by the organiser: Full refund of all amounts paid, including the platform fee, within 10 business days.

4. Custom Song Orders (Rezora Wedding Songs)

For custom wedding song orders:

• Deposit (Advance Payment): The deposit is non-refundable once production has commenced (typically within 48 hours of payment).
• Balance Payment: The balance payment is non-refundable once the final master has been delivered.
• Before production starts: If you cancel within 24 hours of placing the order and before production has commenced, a full refund of the deposit will be issued.
• Revisions: Up to 2 rounds of revisions are included. Additional revisions may incur extra charges.

5. Platform Service Fee

The Rezora platform service fee is charged per transaction to cover payment processing and platform maintenance costs. This fee is non-refundable in all circumstances, except where the venue or event organiser cancels the booking/event, in which case the full amount including the platform fee will be refunded.

6. How to Request a Refund

To request a cancellation or refund:

1. Log in to your Rezora account and navigate to your booking.
2. Click "Cancel Booking" and follow the on-screen instructions.
3. Alternatively, email us at info@rezora.com.cy with your booking reference number.

Approved refunds are processed within 5–10 business days and returned to the original payment method. Processing times may vary depending on your bank or card issuer.

7. Chargebacks & Disputes

We encourage customers to contact us directly at info@rezora.com.cy before initiating a chargeback with their bank. We are committed to resolving disputes fairly and promptly. Fraudulent chargebacks may result in account suspension and legal action.

8. Venue-Specific Policies

Individual venues may have their own cancellation policies that are stricter or more lenient than the default Rezora policy. These will be clearly displayed on the venue's booking page before you complete your reservation. In case of conflict, the venue's stated policy applies to the deposit portion, while the platform fee policy above always applies to the Rezora service fee.

9. Consumer Rights

Nothing in this policy limits your statutory rights under Cyprus consumer protection law or EU Directive 2011/83/EU on consumer rights. If you believe your rights have not been respected, you may contact the Cyprus Consumer Protection Service or the European Consumer Centre Cyprus.

10. Contact Us

For refund requests or questions about this policy: